Job description
Full-time 100% Remote Client Service Supervisor Position with amazing benefits!
$45k yearly + Monthly Bonus
GRT Financial, Inc. is a licensed debt settlement company focused on providing cost-effective representation to clients seeking to negotiate the reduction of unsecured debt. GRT is built on the premise of providing the very best service to its customers. To ensure the very best service, GRT ties its own success to that of its clients. We do not get paid unless we settle your debts and take pride in being transparent with our fees and practices.
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Full-time 100% Remote Settlement Supervisor duties are as follows according to company guidelines and policies.
Responsibilities:
- Develop and administer negotiation training across all platforms.
- Will review department analytics and Key Point Indicators daily.
- Responsible for collecting, reviewing, and analyzing company information to assist company with making sound business decisions.
- Identify new methods for improving settlement, negotiations, and department KPI’s.
- Participates and contributes actively at each opportunity and meets all company standards including professionalism and attendance.
- Maintains and exhibits all company core values.
- Interfaces with management, other departments, and third parties to ensure objectives for high standards of efficiency and quality are met in the marketplace.
- Always exudes confidence and enthusiasm.
- Analytical ability, judgment, numerical comfort and decisiveness and the ability to manage multiple tasks simultaneously are required.
- Adheres to performance expectations as defined by management and to consistently self- manage, self-motivate and strive for improvement.
- Perform other duties as assigned.
Daily duties and assignments:
- Agent Coaching and Call Monitoring.
- Enforcing departmental processes and procedures.
- Review and Auditing Settlements.
- Delegate tasking and settlement opportunities amongst staff.
- Weekly accountability breakout with team.
- Assisting agents in real time with settlement approvals.
- Working with other departments or clients regarding settlement questions or concerns.
Education and Experience:
- High School Diploma, BA preferred or equivalent experience and/or related training. Minimum of 2 years’ experience in Call Center, Customer Service, or equivalent experience and/or related training
- Call Center: 2 years (Required)
- Supervisor: 2 years (Required)
- Experience working with a collection agency, debt settlement company, or law firm a plus
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Language Ability:
Basic – Effectively communicate both verbally and in written format. Ability to write simple correspondence. Ability to effectively present information in on-on-one and small group situations to customers, clients, and other employees of the organization.
Math Ability:
Basic – Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Reasoning Ability:
Intermediate – Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Computer Skills: Computer skills needed to successfully accomplish the essential duties of this job are as follows: Intermediate skills in Microsoft Word and Excel. Specialty Software Skills:
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.
An Equal Opportunity Employer
We do not discriminate based on race, color, religion, national origin, sexual orientation, age, disability, genetic information, or any other status protected by law or regulation. It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.
Job Type: Full-time
Pay: $45,000.00 per year
Work Location: Remote
