We are one of the most trusted consulting agencies in the industry. Beyond specializing in modern business strategies, we can create compelling customer experiences. Our Customer Service Representatives live and breathe brand experiences. It's about making work fun and making customers feel welcome. Being part of our Customer Service Representative team, you’ll have the opportunity to own your career. You will be provided with exceptional training and support every step of the way. With the growth, our Customer Service Representatives are seeing you will be able to work into the role you want, not the role you have. All you have to do is be honest, open, and willing; then execute with the support of your team, propelling you forward.
For us, it's not about being the best or going the biggest; it's about participating, learning, and being relatable to our customers who want to learn more about us. Sharing your insight with our customers and making it about them is how you thrive in this business. Hearing them laugh with you is a sure sign of success. Our Customer Service Representatives embody our values in everything that they do. We serve our customers with passion, think forward, and play as a team. If you can relate, we want to hear from you!
Entry Level Customer Service Representative Responsibilities:
- Ensure all sales transactions are appropriately processed, and customer information is up to date
- Persuasively upsell services that best meet the customer's needs and assist in achieving sales targets
- Bring a bright and inviting energy to each customer interaction and assist them with finding the best products and services
- Overcome customer issues and resolve any questions they may have professionally to ensure customer satisfaction
- Become knowledgeable on all company processes, procedures, and products to property provide customers with the best experience possible
- Take the extra mile to engage customers
Entry Level Customer Service Representative Requirements:
- Outstanding interpersonal relationship and oral communication skills
- Ability to achieve tasks within a specific turnaround time
- Ability to work effectively in situations characterized by continual change
- High school diploma required
- Previous customer service, sales, and client relations position is preferred
- Excellent communication, presentation & problem-solving skills
- Patient and empathetic in challenging situations
Job Type: Full-time
Pay: $45,000.00 - $55,000.00 per year
Benefits:
- On-the-job training
- Professional development assistance
Experience level:
- 1 year
Shift:
- Day shift
Weekly day range:
- Monday to Friday
- Weekend availability
Work setting:
- In-person
- Office
Work Location: In person
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