Principal Specialist, Production & Technical Services (Remote)

 

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Date Posted:

2023-06-20

Country:

United States of America

Location:

HVA99: Field Office - VA Remote Location, Remote City, VA, 23218 USA

Position Role Type:

Remote

At Collins Aerospace, it’s our people who make the difference and are the backbone of our technologies. Employing some of the most talented, dedicated people on the planet is not by chance. People from all over the globe choose Collins Aerospace CAS as the cornerstone of their careers, helping create and deliver communications, integration, and engineering solutions that our global customers demand so that our world keeps moving and stays connected.

The ARINCDirect Technical Support team is seeking an Avionics Support/Aviation Network Specialist to support the CAS Flight Support and Cabin Connectivity business units in a 24/7 rotational team.

Primary Responsibilities:

• The ARINCDirect Technical Support Specialist will display high integrity and flexibility to support a fully remote 24/7 rotational schedule which will include weekends and overnight shift work.
• The ARINCDirect Technical Support Specialist will be responsible for providing avionics, aircraft, and systems troubleshooting support to both existing and prospective customers.
• The candidate will also use his/her extraordinary customer service skills to provide training and activation support to newly added customers. The candidate must be able to articulate technical material to both technical and non-technical individuals. The candidate will work closely with system and software engineering on product enhancements, new product testing, and R&D.
• Provide remote technical guidance for CAS aircraft connectivity products and services, including flight planning, weather, flight deck and cabin communications systems. Support for avionics systems includes VHF datalink, Inmarsat, and Iridium data, voice, and internet services.
• Provide avionics configuration support, troubleshooting support, and comprehensive applications to a diverse customer base. The candidate will be identifying and working problems in both the flight deck and cabin environments.
• Gather regional requirements and act as a liaison between customers, prospects, OEMs, Service Centers, other CAS staff. Identify obstacles to product growth and propose solutions/action items. Serve as a customer advocate and as an internal customer for product enhancements.
• Provide assistance as a service implementation coordinator. Provision, configure, test, troubleshoot and train new services including ACARS, Iridium, FANS1A+, CPDLC/ADS-C, Inmarsat including Classic Data and Voice communication, Swift Broadband, and Jet ConneX.
• Will be working a weekend rotation.

Basic Qualifications:

• Typically requires a University Degree and minimum 5 years prior relevant experience or an Advanced Degree in a related field and minimum 3 years of experience or in absence of a degree, 9 years of relevant experience

Preferred Qualifications:

• Previous experience as an Avionics Tech or Business Aviation Mechanic

Collins Aerospace, a Raytheon Technologies company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio, and expertise to solve customers’ toughest challenges and to meet the demands of a rapidly evolving global market.

Our Connected Aviation Solutions team provides advanced information management systems, products and services that enable the connected ecosystem by bringing together Collins’ unique breadth of aviation, surface transportation and critical infrastructure products with our smart digital solutions to help us enhance every aspect of the end-to-end travel experience. We help airlines, airports, business aircraft and rail operators turn data into value to streamline operations, increase efficiency and reduce cost, enhance the passenger experience and contribute to sustainable flight. By combining the best networks, connectivity and data/analytics solutions, we’re solving big problems for our customers and the world, while enhancing the security and connectivity of systems both on and off the aircraft, to help operators and passengers stay more connected and informed and create a more sustainable, efficient, reliable and enjoyable travel experience. Aviation connects the world. Our Connected Aviation Solutions team connects aviation. Sustainably. Seamlessly. Securely.

Collins Aerospace Diversity & Inclusion Statement:

Diversity drives innovation; inclusion drives success. We believe a multitude of approaches and ideas enable us to deliver the best results for our workforce, workplace, and customers. We are committed to fostering a culture where all employees can share their passions and ideas so we can tackle the toughest challenges in our industry and pave new paths to limitless possibility.

WE ARE REDEFINING AEROSPACE.

• Please consider the following role type definitions as you apply for this role.

Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.

Hybrid: Employees who are working in Hybrid roles will work regularly both onsite and offsite. Ratio of time working onsite will be determined in partnership with your leader.

Remote: Employees who are working in Remote roles will work primarily offsite (from home). An employee may be expected to travel to the site location as needed.

Regardless of your role type, collaboration and innovation are critical to our business and all employees will have access to digital tools so they can work with colleagues around the world – and access to Collins sites when their work requires in-person meetings.

Some of our competitive benefits package includes:

• Medical, dental, and vision insurance
• Three weeks of vacation for newly hired employees
• Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option
• Tuition reimbursement program
• Student Loan Repayment Program
• Life insurance and disability coverage
• Optional coverages you can buy: pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
• Birth, adoption, parental leave benefits
• Ovia Health, fertility, and family planning
• Adoption Assistance
• Autism Benefit
• Employee Assistance Plan, including up to 10 free counseling sessions
• Healthy You Incentives, wellness rewards program
• Doctor on Demand, virtual doctor visits
• Bright Horizons, child and elder care services
• Teladoc Medical Experts, second opinion program
• And more!

Nothing matters more to Collins Aerospace than our strong ethical and safety commitments. As such, all U.S. positions require a background check, which may include a drug screen.

Note:

• Background check and drug screen required (every external new hire in the U.S.)

Drug Screen only performed on re-hires who have been gone for more than 1 year

The salary range for this role is 75,000 USD - 161,000 USD; however, RTX considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate’s work experience, location, education/training, and key skills. Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement. Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.

RTX is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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