Essential Functions:
- Processes auto pay enrollments received by phone, email and secure fax.
- Accurately records payments received into Great Plains or APC.
- Sends funds electronically to the bank utilizing business deposit captures.
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Assists with generation, print, and fold of monthly customer statements and past due letters.- Ensures accurate posting by verifying the account number, company name, payment amount and invoices.
- Returns duplicate and/or overpayments received to the customers via US Mail.
- Resolves customer inquiries related to current and previous account balance and credit card and check payments.
- Assists with general office tasks including department work queues, faxing, emailing, filing and outbound calls regarding invalid check and/or credit card data received.
Education and Experience:
- High School diploma or equivalent.
- Minimum one (1) year of customer service experience.
- General knowledge of accounting terminology.
- General knowledge of billing procedures and collections.
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